First impressions are lasting and this especially goes for businesses, so when a client contacts a law firm with a problem it is up to them to make sure the call is answered professionally. Answering Service for Lawyers can be a valuable asset to a law company; it takes care of preliminaries, giving the lawyers time to deal with in-depth legal matters. The benefits of hiring a call center service cover a wide scope.
All companies need to ensure that they have a responsible and dependable employee to answer their calls. While most enlist help from a receptionist, the protocol for answering calls in a law firm demand more than one person can give. Hiring a call service will ensure that you have someone ‘on call’ at all times. It eliminates the stress of worrying about sick leave entitlement, vacation time, weekends, etc. With call services you are covered 24-7 by a company that measures up to your requirements and who are specifically trained to meet your demands.
Wouldn’t it be great for your business if you could be sure you would never miss another call? No one can be in more than one place at a time; that’s why there are answering services that have staff on rotation to constantly ensure your calls are being answered. Whether a client calls at three a.m. or you are about to go out for the evening, you can be assured that someone will be there to answer the calls.
Many of us have had the experience of calling a company in urgent need of assistance only to be told that no one is available to take your call. The feeling leaves you cold. Don’t leave your clients in dire straits. You can give them a real sympathetic ear to hear their problems. That is one of the advantages of using a call service. They are equipped to handle calls of this nature. There will always be an agent ready to attend to a client’s call and also take their messages to pass on to you
Answering services for law offices are trained to monitor calls and track every client’s exact needs. When people have legal issues, generally they will call for legal advice without knowing what aspect of law you cover. The call service has professionally trained agents who will screen calls, schedule appointments and inform clients as to what section of law you handle. This saves a lawyer time and money because they will only receive calls and clients related to their field of work. It also helps them to grow their law firm.
It is a natural assumption that law firms undertake a great deal of highly sensitive issues which require a degree of privacy. Agents hired to handle calls for lawyers are trained to respect directives in regards to their private data. This includes HIPAA, FACTA and COPPA. You and your client’s private information will be handled with the utmost discretion. Our call answering services will treat your data with the highest regard
Carol is a journalist who has been writing articles and blogging on subjects such as health, social issues and travel for ten years. She has written for ‘Looking Up’ Magazine and wrote a tour guide article about the Bahamas for tourist information.