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In an entry in his personal blog, Harvey Anderson , Vice President of Corporate Affairs and General Counsel at Mozilla, accuses Microsoft of being the cause of a loss of millions of Firefox downloads , for his failure in the Service Pack 1 for Windows 7 screen browser of choice. Firefox may have lost between 6 and 9 million downloads from February 2011 to July 2012.
In 2009, the European Commission forced Microsoft to present users a browser choice screen, as part of an antitrust case against the company. In early 2010, Microsoft implemented this display in their operating systems XP, Vista and Windows 7.
Through this mechanism, the user could choose from several browsers (Firefox, Opera, Safari and Google Chrome, and Internet Explorer). Microsoft reached this agreement with the European Commission to avoid a heavy fine.
When Microsoft released Service Pack 1 for Windows 7 in February 2011, omitted the browser choice screen due to a technical problem . This omission prompted a formal warning to Microsoft by the European Commission. The glitch has prevailed for 15 months until resolution.
The daily downloads of Firefox declined by 63% during this period. The number of discharges was 20,000 per day on average during the 15 months. In the time that Microsoft has solved the technical problem (July 2012), the number of downloads of the browser Mozilla Foundation has experienced an increase of 150% , with an average of 50,000 downloads per day. In total, may have lost between 6 and 9 million downloads.
“After considering the aggregate impact of all browser vendors, it seems that this glitch has decreased discharges and effectiveness of the remedy ordered by the agreements of 2009.”
In response to a new lawsuit against, Microsoft said it was taking the matter “very seriously” and had moved quickly to correct the problem once he had knowledge of it. He has also apologized to the European Commission and expressed their commitment to continue cooperating with the agency.
The European Commission has said that Microsoft could face a maximum fine of up to 10% of its turnover overall worldwide for that matter.